FPUA to Conduct Customer Survey
Fort Pierce, FL, January 26, 2021 – Fort Pierce Utilities Authority (FPUA) will be conducting a customer survey beginning Wednesday, January 27th, 2021, through Sunday, February 28th, 2021. The purpose of this survey is to measure our customer’s opinions and levels of satisfaction regarding a variety of topics including COVID-19 response, customer service, field service, and priorities. The online survey link will be available on Wednesday, January 27th, to all customers via our website, www.fpua.com<http://www.fpua.com>, and our facebook social media platform, www.facebook.com/teamFPUA<http://www.facebook.com/teamFPUA>. Select customers may also receive an email link.
The survey takes only 2-3 minutes to complete. Please take the time to provide us with your feedback. It is vital in helping us understand your concerns and priorities. The results will help guide us in making improvements and decisions that reflect all of our customers’ needs.All survey responses are anonymous and no information will be released that might, in any way, reveal our customer’s identity. We are working with GreatBlue Research, Inc., a professional market research firm who developed this survey and provided us guidance.
If you have any questions about the survey, please contact FPUA Customer Service at 772-466-1600, ext. 3900.
About FPUA: Fort Pierce Utilities Authority is a municipal utility whose mission is “to provide our customers with economical, reliable, and friendly service in a continuous effort to enhance the quality of life in our community.”
Fort Pierce is one of more than 2,000 communities in the United States served by a community-owned electric utility, and one of very few who also provide water, wastewater, natural gas, and Internet services. Public utility systems are owned by the people they serve. All benefits from our locally controlled utility remain right here in the community. Additional information is available at www.fpua.com<http://www.fpua.com>.
Please note: Florida has a very broad public records law. Most written communications to or from Fort Pierce Utilities Authority employees regarding government business are public records, available to the public and media upon request. Your e-mail communications may be subject to public disclosure.
(For additional information, go to https://www.fpua.com/Information/PrivacyInformation.aspx )